We understand what a shock it can be to receive a high bill. Please don’t worry we’re here to help.

Your bills are based on your water usage, so the reason for your bill increasing may be due to:

• More water being used than expected – guests staying, watering the garden, decorating
• Payment plan changes
• Previous bills were estimated meter reads that were under-estimated
• A possible water leak on your underground supply pipe
• Faulty plumbing , dripping taps or overflow
• New appliances that use more water than expected

If this hasn’t helped answer your query please get in contact with us.