What help can you offer me if I have a problem paying my bill?
If you’re finding it hard to pay the full cost of your bill, have a look at our payment plans which will help spread the cost of your bill and allow you to pay more regularly.
If you’re not on a meter
You may find having a meter installed would be more beneficial, here’s our water calculator to help work out what your bill would be.
If you’re on a meter
WaterSure Tariff – You may qualify for this if you receive certain benefits or tax credits
WaterCare Tariff – You may qualify for this if you’re on a very low income and receive a means tested benefit
If you’re struggling to pay, please don’t worry - we’re here to help. Please call our Customer Services on 01202 590059 so that we can help you prevent problems getting worse.
We’re here Monday to Friday 8am-6pm and Saturdays between 9am-2pm.