How often will you read my meter and send me a bill?
We aim to read your meter every 6 months. When we’re not able to read your meter when your bill is due, we’ll estimate your meter reading based on your past use.
If you’re on a payment plan, you’ll receive 2 bills a year.
We’ll also aim to read you meter at a similar time and we’ll send you details of when the meter is due to be read either when you have had a meter installed or when you move into a house with a meter.
We’d recommend you read your meter every month to keep an eye on your usage and prevent any undetected leaks.