Communicating with you in different formats
As part of Priority Services we can communicate with you in a range of formats.
If you have specific communication requirements, or you find it hard to understand your bill, we can send your bill in large print, Braille or read and explain this to you over the telephone. You may prefer us to send your bills to a nominated person, for example, a carer, relative or friend, provided they agree. If you have hearing or speech difficulties, you may want to use Text Relay or minicom when contacting us. A selection of leaflets are also available on request in alternative formats, such as large print or audio CD formats.