Before you open the door, ask for either the persons ID card or password (if you’ve made an appointment with us and agreed a password).

We’ll be happy to wait while you call us on 01202 590059 to check the person works for us. Don’t use any other number which the caller may give you.

If you think a bogus caller may have called at your door, you should report it to the police. Call 999 if you’re suspicious or they won’t leave or are still in the vicinity, otherwise call 101 if you’re not in immediate danger but want to report an incident.