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For the great majority of our customers, we supply water without any problems – but sometimes things go wrong and we want to know so we can put them right. 

For urgent attention about your Account or Water supply, call our Helpline on 01202 590059.

Like any business, we don't like receiving complaints but they are very important to us. They give us valuable information to help us improve what we do and give us the chance to demonstrate, by the way we respond, that our customers are important to us.  

For more information, please see the booklet How we handle customer complaints – code of practice


We will always aim to resolve your complaint as quickly as possible

We will reply to your complaint within ten working days from the date we receive your enquiry. However, sometimes it can take a little longer, so if we haven’t been able to sort things out within eight weeks or we can’t agree a way forward with you,  we will let you know that you have a right to pass your contact to CCWater.


Press Office

Journalists can contact the Press Office on 01392 443020 or via email


Should you get a water meter?

Water meters have important benefits for you, for us and for the environment as you can have more control over your water use and leaks are easier to detect.  

Find out more

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