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Ensuring our research is effective

In order to ensure the effectiveness of our customer research, an independent group was established to oversee and challenge this aspect of our future planning. A detailed description of what this group did is shown in the Terms of reference.

Members of this group were industry regulators and representatives from the local community. A full list is shown below. The members of the group were all completely independent from Bournemouth Water. The group was called the Customer Engagement Planning Forum (CEPF) and they monitored  and challenged our engagement with customers to ensure that it was effective and meaningful and, at the end of the process they submitted a report to Ofwat.

Members of the Customer Engagement Planning Forum

Charles Howeson, Chairman
Philip Warr, Deputy Chairman
Gillian Mayhew, Consumer Council for Water
Ed Vidler, Consumer Council for Water
Alan Burrows, Environment Agency
Jacky Atkinson, Drinking Water Inspectorate
Douglas Kite, Natural England
Mike Holmes, Bournemouth Borough Council
Lindsay Cass, Christchurch and East Dorset Partnership
Jonathan Holyhead, Dorset Blind Association

Minutes of CEPF meetings

Reports to Ofwat

Press Office

Journalists can contact the Press Office on 01392 443020 or via email


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