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On 2 December 2014, we submitted our final  business plan for 2015 – 2020 to Ofwat as part of the price review process, which takes place every five years.  We had
previously submitted our draft pIan in December 2013 and following discussions with Ofwat during 2014 we submitted a revised plan in June 2014.

Ofwat then issued their draft determination in August  2014 a copy of which can be found on Ofwat`s website This resulted in us producing our Final Business Plan. 

Ofwat issued their final determination in January 2015  which we have accepted. A copy of this can be found on Ofwat`s website.

In particular, our plan makes provision for:

  • A price freeze until April 2015,
  • An actual decrease in the bill for the year from April 2015,
  • Increases that are lower than inflation for the following four years from 2016, and
  • An improved service, incorporating what customers have told us are priorities: 
    • a reduction in leakage
    • a reduced risk of supply interruption

The documents submitted to Ofwat during the business plan process are shown below:

Our Draft Business Plan December 2013

Our Draft Business Plan Summary

Delivering more for less (Non-technical summary)

June 2014 revised plan

Business Plan – Representation following Ofwat’s draft determination 


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