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We are not aware of any problems on our network.  To report an incident, please contact us on 01202 590059.

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Keeping fish

Tap water is normally suitable for fish once the chlorine has been removed, unless your fish need special conditions, such as soft water or sea water.

To remove chlorine from tap water you can:

  • leave water to stand for at least 24 hours
  • use a chemical chlorine neutraliser, or
  • use a carbon filter

Never use:

  • water from storage or the hot water system – it may pick up metals from the internal plumbing
  • tap water for cleaning filters – the chlorine could kill the beneficial bacteria on the filter

For full details, please see the information sheet: Water Quality – Fish keeping in aquariums and ponds

Press Office

Journalists can contact the Press Office on 01392 443020 or via email


Should you get a water meter?

Water meters have important benefits for you, for us and for the environment as you can have more control over your water use and leaks are easier to detect.  

Find out more

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