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Our regulators

Water companies in the UK are well regulated. We hold a licence granted by the Secretary of State for the Environment under the Water Industry Act 1991.
Our performance and our standards are measured and monitored by these regulators:

Type of regulation


Responsible for

Consumer protection

Water Services Regulatory Authority (Ofwat)

Protecting customers’ interests by ensuring we provide a good quality service and value for money. Ofwat also sets our water charges


Consumer Council for Water (CCWater)

Providing a voice for domestic and business consumers, ensuring they stay at the heart of the industry

Water quality

Drinking Water Inspectorate (DWI)


Local authorities’ Environmental Health Officers

Providing independent reassurance that drinking water quality is acceptable to consumers

Drinking water quality and health issues


Environment Agency

Regulating the environmental impact of abstracting water from rivers and underground sources

Natural England

Guiding operations on or near sites of special scientific interest


Department for Environment, Food and Rural Affairs

Overseeing Ofwat, the CCWater, the DWI and the Environment Agency

Press Office

Journalists can contact the Press Office on 01392 443020 or via email


Should you get a water meter?

Water meters have important benefits for you, for us and for the environment as you can have more control over your water use and leaks are easier to detect.  

Find out more

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