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Bournemouth Water announces average bills will be lower in 2022 than 10 years ago

04th February 2022

Today, Bournemouth Water, has announced its average household bill for 2022/23. The average annual bill for water services will be lower than it was 10 years ago.

At the same time, 2022/23 will see the highest level of capital investment in the past 10 years, improving the region’s network and infrastructure as part of its commitment to further protect and enhance the natural environment.

Bournemouth Water believes no-one should worry about their water bill, especially when other utility bills and inflationary increases are on the rise, putting pressure on households. This announcement, together with a range of further help packages for those who need it most, is the right thing to do.

The WaterCare tariff offers a wide range of support for customers includes benefit entitlement checks to ensure customers maximise their income, water efficiency checks to reduce bills, and a comprehensive affordability toolkit.

The WaterCare tariff helps those on a low income by reducing standard measured charges by between 15% and 85%.

Jo Ecroyd, Bournemouth Water’s Customer Service Director, said: “From 1 April 2022, Bournemouth Water’s average annual household bill for water services will be £142. This is lower than 10 years ago.

“We understand concern about household budgets and now more than ever we will do what we can for customers. We would encourage any customers who are worried about their bill to get in touch and see what additional support we can offer.”

The company also held the water industry’s first ever Customer AGM in 2021 as part of its pioneering WaterShare+ scheme which gives customers a greater stake and say in the business, allowing Bournemouth Water to build deeper relationships with its customers.

The scheme shared approximately £20 million with customers as money back on their bills or as shares in its parent company, Pennon, and as a result, more than 1 in 16 households are now shareholders as well as customers.

For further information please contact:

Pennon acquired Bournemouth Water in 2015.

Sharing our success: Bournemouth Water’s five-year ‘New Deal’ plan for 2020-25 was described by the industry regulator Ofwat as setting “a new standard for the sector”.

A feature of the New Deal is WaterShare+, our unique scheme which shares our success with customers and gives them a greater say in our business.

Thanks to our performance between 2015 and 2020 we were able to share approximately £20 million with customers under WaterShare+, meaning that each eligible customer received £20 from us. As a result, more than 1 in 16 households are now shareholders as well as customers

Community Funds: We aim to support the communities we serve through projects that matter most. You can find out more about our Neighbourhood Fund and our ‘give an hour’ initiative here.