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Keeping bills down

06th February 2019

Bournemouth Water’s average household customer bill for 2019/20 will be £10 lower than six years ago. 

From 1 April 2019 the company’s average water bill will be £144, one of the lowest in the industry.

While keeping prices low, Bournemouth Water continues to deliver improvements in areas customers have identified as priority, and as such remains one of the best performers in the industry for providing an uninterrupted water supply, reducing leakage and delivering great customer service.

The company is ensuring a safe and reliable water supply at a fair price, while being knowledgeable and efficient when there is a problem.  Bournemouth Water has also made good progress in other areas customers consider important, such as fixing visible leaks quickly, and helping to reduce the amount of water people use each day.  
The company is encouraging householders to consider having a water meter fitted as this could save money. At the same time the company has extended the range of support it offers customers who have difficulty paying their bills, following the introduction of our WaterCare tariff and Freshstart initiatives in 2017, and available to eligible customers.  The company is also working in partnership with Citizens Advice to support customers who may struggle to pay their bills. 
Stephen Bird, Managing Director of Bournemouth Water, said: “We are determined to keep delivering industry-leading standards of high quality drinking water and will continue to focus on what matters most to our customers, so that the service we provide is one that they value – at a cost of around 39p a day. 
“By being efficient, we have also been able to cushion our customers from inflationary pressures, unlike some other water companies.”
Individual customer bills will vary according to a number factors, including usage, the rateable value of their house and whether they are on a meter.
Today’s announcement on the average bill for 2019/20 follows last week’s green light from Ofwat for our 2020-25 business plan, fast-tracking it for approval.  Entitled a ‘New Deal’, the plan offers customers a 9 per cent real terms reduction in bills between 2019/2020 and 2024/2025, so in 2025 the average Bournemouth Water bill will be lower than it was in 2015, as well as a programme of major investment including two new water treatment works.

For further information please contact:

Bournemouth Water