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Keeping bills down

24th July 2020

Bournemouth Water’s average household customer bill for 2018/19 will be £6 lower than it was seven years ago

From 1 April 2018 the company’s average water bill will be £142, one of the lowest in the industry.

While keeping prices low, Bournemouth Water continues to deliver improvements in areas customers have identified as priority, and as such remains one of the best performers in the industry for providing an uninterrupted water supply, reducing leakage and delivering great customer service.

The company is ensuring a safe and reliable water supply at a fair price, while being knowledgeable and efficient when there is a problem. Bournemouth Water has also made good progress in other areas customers consider important, such as fixing visible leaks quickly, and helping to reduce the amount of water people use each day.

The company is encouraging householders to consider having a water meter fitted as this could save money. At the same time the company has extended the range of support it offers customers who have difficulty paying their bills, following the introduction of our WaterCare tariff and Freshstart initiatives last year, and available to eligible customers. The company is also working in partnership with Citizens Advice to support customers who may struggle topay their bills.

Stephen Bird, Managing Director of Bournemouth Water, said: “We are determined to keep delivering industry-leading standards of high quality drinking water and will continue to focus on what matters most to our customers, so that the service we provide is one that they value – at a cost of less than 39p a day.

“By being efficient, we have also been able to cushion our customers from inflationary pressures, unlike some other water companies.”

Bournemouth Water, now part of South West Water, is currently developing its next five-year business plan in consultation with customers, focusing on resilience, service, affordability and innovation. For more information see www.bournemouthwater.co.uk/getintowater

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