Delivering a great service to customers!
15th July 2016
Bournemouth Water published its annual performance report ‘How we’re doing’ today, which shows that it has either met or exceeded all its performance targets for the year ended 31 March 2016.
The company is pleased to report that it is delivering well for its customers, especially in areas that they particularly value. Performance highlights include:
- A water quality score of 100% – as measured against the Drinking Water Inspectorate’s standards
- Very low levels of supply interruptions – fewer than 1% of customers experienced an interruption to their supply and when averaged over the whole customer base, this equates to 2.5 minutes per property and an industry-leading performance
- Improved leakage management – with leakage levels reduced even further and 79% of visible leaks fixed within 7 days
- A customer service score of 86 out of 100 using the industry’s measurement – and retention of the Customer Service Excellence Award for the 16th consecutive year
In addition, Bournemouth Water employees spent over 200 days working in the local community and getting to know their customers. And even more local school children are being taught to value water as a precious resource and to use it wisely through the company’s Waterwise programme.
Bournemouth Water looks forward to continuing to deliver an uninterrupted supply of the highest-quality water to its customers, and serving its community.
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