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We are not aware of any problems on our network.  To report an incident, please contact us on 01202 590059.

01202 590059.”  

How we charge

If you have a meter

Your water charges depend on whether you have a meter. Most of our customers are on a meter.

If you have a meter, you are charged for:

The amount of water you have used

+

The standing charge

=

Total amount

Metered charges are based on the amount of water the meter records. Metered bills therefore vary according to how much water is used, like gas and electricity bills.

About the standing charge

If you don’t have a meter

If you don’t have a meter you are charged:

An amount per £1 of the rateable value of the property

+

The standing charge

=

Total amount

Rateable values explained

About the standing charge

Press Office

Journalists can contact the Press Office on 01392 443020 or via email

 

Should you get a water meter?

Water meters have important benefits for you, for us and for the environment as you can have more control over your water use and leaks are easier to detect.  

Find out more

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