Making your water bill work for you with WaterSure

No one should worry about their water bill, that's why we've got a range of help available for those that need it.

Our WaterSure tariff helps if you're on a lower income and if use more water than the average household. It works by capping your yearly bill regardless of the amount of water you use.

To make it easier for you to apply for WaterSure, complete our online form below, it should only take 5-10 minutes.

How do you qualify for WaterSure?

To be eligible for WaterSure you need to :

Have a meter (or an assessed charge if a meter cannot be fitted)

You, or someone in your house, must receive one of the following benefits or tax credits:

Income Support
Income–based Jobseeker's Allowance
Income–based Employment and Support Allowance
Housing Benefit
Child Tax Credit (other than just the family element)
Pension Credit
Working Tax Credit
Universal Credit

Finally, you must either:

You have 3 or more children under 19 years old living in the house for whom you’re receiving child benefit
You, or someone living in your house, has a medical condition that means you have to use extra water.

You can check to see if you're eligible for benefits here.

How much do you pay with WaterSure?

The capped annual WaterSure tariff charge for 1 April 2024 to 31 March 2025 is £144.85

You only need to complete an application with us, we will pass the information to your sewerage company, Wessex Water or Southern Water.

How can you apply for WaterSure?

How to apply for WaterSure?

Complete the online application form below or download the PDF and sent it to us.

Call our helpline 01202 590059

Our billing team are available 8am – 6pm Monday to Friday and 9am – 2pm on Saturday.

Text relay: please ring 18001 followed by 01202 590059

Full name

Contact number

Email address

Postcode

Pick an address

Address

Town or city

County

Postcode

Country

Customer number (you can find this on your water bill)

Current meter reading

Are you, or someone in your household receiving any of the following benefits or tax credits?

Income support Income–based Jobseeker's Allowance Income–based Employment and Support Allowance Housing Benefit Child Tax Credit (other than just the family element) Pension Credit Working Tax Credit Universal Credit

Please give the name and National Insurance number of the person who receives one or more of the above benefits or tax credits

You must provide a photocopy of the latest 'notice of entitlement' for the benefits or tax credits

Applying for WaterSure because

Would you prefer to speak to us about the support we offer?

We've made it easier for you to contact us. Don't wait, send us a message on whatsapp, facebook, or twitter, and we'll get back to you. Or, you can chat to us on webchat by clicking on the message us button to the right.

If you'd prefer to speak on the phone, please call us on 01202 590059. We’re open 8am – 6pm Monday to Friday and 9am – 2pm on Saturday.