What is WaterSure?
If you have a meter, you may be eligible for a capped tariff under the WaterSure scheme if you claim certain benefits and have:
- more than three children and receive certain income-related benefits
- a medical condition that makes it necessary to use a lot of water.
Do you qualify?
The WaterSure capped tariff is for metered households who could face high water and sewerage bills due to their social circumstances or a medical condition.
You or a member of your household must be claiming one of these income-related benefits:
- Income based Jobseekers Allowance
- Income Support
- Working Tax Credit
- Child Tax Credit (except families receiving the family element only)
- Housing Benefit
- Pension Credit
- Income related Employment and Support Allowance
You must also meet either the social or medical conditions.
Social conditions: three or more dependent children under the age of 19 living with you, and you are receiving Child Benefit for them.
Medical conditions: you, or someone living with you, such as a dependent child, suffers from one of the following medical conditions which requires a significant amount of water:
- desquamating conditions (flaky skin loss)
- weeping skin disease (eczema, psoriasis, varicose ulceration)
- abdominal stoma
- Crohn’s disease
- Ulcerative Colitis
- renal failure requiring home dialysis (unless the health authority contributes to the cost of the water during the billing period)
There may be other conditions needing additional water. You can apply for the WaterSure tariff if you provide a registered medical practitioner’s certificate confirming this.
WaterSure is not available if you have a swimming pool, sprinkler system or other automated garden watering systems.
How to apply
Please call 01202 590059 or email us for an application form. This single application will also cover sewerage charges as we will pass the information to your sewerage company, Wessex Water or Southern Water.
We will need:
- a completed application
- proof of entitlement to benefits for the current year in the form of entitlement notices or benefit books, and
- a medical certificate, if applicable
If you are eligible, you’ll need to reapply annually. We will remind you.