We are not aware of any problems on our network. To report an incident, please contact us on 01202 590059.
We usually provide meters free of charge to household customers who want them, provided the property is suitable. This is known as ‘optional metering’.
For more information, please see our booklet Your Option to Meter
We will meet the cost of installing a meter up to £650.
Meters are compulsory (and free of charge) when:
We may also install a meter at an unmetered property when there is a change of occupier.
More details are in our Water Charges booklet
Change of occupier – the law
When we are notified about a change of occupier at a property that does not have a meter, we may install one. The Water Industry Act 1991 (as amended by the Water Industry Act 1999) enables us to meter a property on a change of occupier.
If you use garden sprinklers or have a swimming pool, you must have a meter. This is because garden sprinklers can use as much water in an hour as a family of four does in two days!
We believe that people who use sprinklers (or any other automatic garden watering device) should pay for the extra water they use. The same applies to swimming pools, because of the amount of water needed to fill or refill them.
Warning The Earthing of electrical installations to water service pipes is not recognised as a safe method. Advice should be sought from the electricity board or an approved Electrical Contractor about the suitability of your earthing arrangements, particularly if any pipe repairs, alterations or extensions have been carried out. The company recognises no legal liability (expressly or by implication) where the water service pipe is used as a means of earthing an electrical installation.
Journalists can contact the Press Office on 01392 443020 or via email.
Water meters have important benefits for you, for us and for the environment as you can have more control over your water use and leaks are easier to detect.
Find out more