We are not aware of any problems on our network. To report an incident, please contact us on 01202 590059.
Normally, we read your meter every six months. If you need a meter reading quickly because you’re moving home, or you’ve received an estimated bill, please contact us.
Call Customer Service on 01202 590059, giving us at least four working days’ notice.
We understand that you might want to read the meter yourself. If it’s not in the road and you can do it safely, use this meter reading form. We would prefer to read the meter for you.
Meter reading form
Please see ‘How to read your meter’ before taking the reading yourself.
We don’t recommend that you read your own meter – it can be dangerous for you or for others because:
If you do want to read your meter, please follow these steps carefully:
Please take care!
If the meter is in the road, we do not recommend that you try to remove the cover and read it as this could be dangerous.
If the meter is under a pavement, footpath or verge, please don’t get in the way of people using the area. It’s very important to ensure that the cover is replaced securely so it does not cause any danger to others.
We cannot accept responsibility for any damage or injury caused as a result of you reading your meter. If you are not sure about any of this, please contact us on 01202 590059.
Your water meter is fitted to the pipe that connects your property to the mains. Most water meters are under the pavement, footpath or grass verge near the front boundary of your property. Some meters are under the road or on an outside wall.
If you live in a flat or communal property and you share your boundary stop tap, your meter could be inside the building, next to the inside stop tap.
Journalists can contact the Press Office on 01392 443020 or via email.
Water meters have important benefits for you, for us and for the environment as you can have more control over your water use and leaks are easier to detect.
Find out more