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Usual causes

Internal plumbing

Many water quality problems can be caused by internal plumbing. Certain washers and rubber seals in fittings can taint the water, for example. For more information, see Water Quality Taste and Odour.

All the internal plumbing is the responsibility of the property owner. If you need to find a plumber, we recommend the water industry approved plumber scheme .

Water quality can also deteriorate if water is not stored adequately in water tanks.

Cloudy water

If your water looks cloudy, the most likely cause is a haze of tiny bubbles. This will clear if you let the water stand for a few minutes. If it doesn’t, please call Customer Service on 01202 590059.

Nearby work

Sometimes the water can become discoloured or cloudy if we have been working on or near your supply, or if there has been a burst main nearby. This normally clears very quickly when the system is flushed and you run your tap for several minutes.

Check service announcements for work in your area

If you have to run your tap for more than a few minutes, we can credit your account with the cost of two cubic metres (2,000 litres) if you ask us to.

If the water does not clear, or if there are other issues, please call Customer Service on 01202 590059.

Press Office

Journalists can contact the Press Office on 01392 443020 or via email

 

Should you get a water meter?

Water meters have important benefits for you, for us and for the environment as you can have more control over your water use and leaks are easier to detect.  

Find out more

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