We are not aware of any problems on our network. To report an incident, please contact us on 01202 590059.
If you have little or no cold running water, it could be caused by:
Check if there is planned work or an emergency in your area here.
We may have temporarily stopped your water supply to carry out essential maintenance or connect a new main, for example. Before starting any planned work that affects your supply, we will have given you warning:
If there are no service announcements or notices about work in your area, try turning on the nearest cold tap to your internal stopcock, where the water supply enters your home. The internal stopcock is usually under or near the sink in the utility room or kitchen, or in the garage.
If the flow is normal, there is a problem with your internal plumbing and you need to contact a plumber. Find an approved plumber in your area.
If the flow from this tap is affected, check that the stopcock is fully open.
If your neighbours do not have water either, and there is no information on this website about incidents in your area, there could be a problem that we do not know about. Call Customer Service on 01202 590059 – calls are monitored 24 hours a day.
Journalists can contact the Press Office on 01392 443020 or via email.
Water meters have important benefits for you, for us and for the environment as you can have more control over your water use and leaks are easier to detect.
Find out more