If there is a leak on your supply pipe, you may be eligible for free or subsidised repairs or a subsidised new pipe. For Terms and Conditions please refer to our Code of practice on leakage for household customers
We often find it cheaper to replace and re-route the underground supply pipe rather than trying to find the leak on the old pipe.
If there is a leak in your supply pipe, you may receive a rebate for water lost through the leak. The rebate will be in the form of an allowance on your next bill.
These are the conditions for receiving a leak allowance:
- you have the leak repaired within 28 days of our visit confirming the leak
- if you received a letter from us to say there may be a leak at your property, you contacted us within 10 days of receiving it to arrange the visit
- we have not given a leak allowance for your property within the last five years
- Please remember that the leak allowance is only for leaks on the underground supply pipe, not leaks in other parts of the plumbing system in your home.
We will not be able to give you a leak allowance if
- the leak was caused by you or one of your agents’ actions or negligence
- you should have known that there was a leak and did not repair it
- you did not get the leak repaired or contact us within the time frames shown above
Code of practice
For full details, please see our Code of practice on leakage for household customers. This code of practice has been approved by Ofwat, the water industry regulator.
If you are not happy with the way we have dealt with your leak under this code, please contact us and we will try to solve the problem.
If you are still not happy with the outcome, please contact:
Consumer Council for Water Wessex
1st Floor Temple Quay House
2 The Square