We are not aware of any problems on our network. To report an incident, please contact us on 01202 590059.
If there’s a pipe, tap, toilet or appliance leaking inside your home, you are responsible for getting it repaired and you will have to pay the plumber.
We may make an allowance for a leak on your next bill if you let us know as soon as it is discovered and you get it repaired within 28 days. Please contact us on 01202 590059 for details. If we do agree to a leak allowance, you are entitled to one every five years.
Some leaks are hard to detect because they are under the floorboards, on an outside tap or in a toilet, for example. But if you don’t repair a leak – even a small one – it can cost you money, waste precious water and cause serious damage over time.
These leaks can easily go unnoticed:
Modern toilets with internal overflows can leak from the cistern into the bowl.
To see if a cistern is leaking into the toilet bowl, simply squirt coloured toilet cleaner around the back of the bowl and leave it for a few minutes. If the cleaner has been washed away without flushing, it’s likely that the toilet is leaking.
Burst pipes can cause serious damage and waste a large amount of water.
When you are looking for a plumbing business, we recommend you select one which is a member of an Approved Contractors’ Scheme, such as the WaterSafe or the Water Industry Approved Plumbers’ Scheme (WIAPS).
Using an approved contractor will give you the following benefits:
Please note the individuals listed on WaterSafe are not employed by Bournemouth Water. The register has been provided to help customers find an approved plumbing business.
WaterSafe is an umbrella organisation bringing together thousands of qualified contractors employed by plumbing businesses from the seven existing Approved Contractors’ Schemes across the UK. WaterSafe aims to raise plumbing standards by helping customers find the nearest qualified plumbing and heating professionals, through their dedicated online search facility. To search for a plumbing business near you, follow this link: www.watersafe.org.uk
Plumbers registered with the scheme will:
The Water Industry Approved Plumbers’ Scheme (WIAPS) is run by the Water Regulations Advisory Scheme (WRAS) on behalf of Bournemouth Water. This is one of the seven existing Approved Contractors’ Schemes in the UK. Not all plumbing businesses registered with WIAPS have signed up to WaterSafe, so WIAPS may have additional qualified plumbers near you. This website also includes a list of groundworkers who are qualified to undertake work on outside water services only and other specialist workers who work within designated sectors. Follow the link to search on the WIAPS website: http://www.wras.co.uk/WIAPS/Plumber_search.asp
Water companies and trade associations run the seven Approved Contractors’ Schemes throughout the UK. All of these schemes are authorised as Approved Contractors’ Schemes by the local water company or the Secretary of State under the Water Fittings Regulations. Below is a list of the seven schemes which operate across the UK. WIAPS – England and Wales, apart from area covered by Anglian Water, Severn Trent Water and Thames Water.http://www.wras.co.uk/WIAPS/Plumber_search.asp Anglian Water’s A Plus – Parts of the East of England https://www.anglianwater.co.uk/developers/plumbers/aplus.aspx Severn Trent Water’s WaterMark – Parts of the Midlands and the West of Englandhttp://www.stwater.co.uk/businesses/watermark-plumbers/ Thames Water’s TAPS – Parts of London and the Thames river area http://secure.thameswater.co.uk/dynamic/cps/rde/xchg/corp/hs.xsl/10442.htm APHC – Across all of England and Wales http://www.aphc.co.uk/find_an_installer.asp CIPHE – Across all of England, Wales, Scotland and Northern Ireland http://www.ciphe.org.uk/approved-contractor-person/ SNIPEF – Across Scotland and Northern Ireland http://www.needaplumber.org
Journalists can contact the Press Office on 01392 443020 or via email.
Water meters have important benefits for you, for us and for the environment as you can have more control over your water use and leaks are easier to detect.
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