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How to check for supply pipe leaks

This method works if you have a meter outside, some distance from your inside stop tap.

Most meters are under pavements, grass verges, footpaths or roads near the street boundary. Please don’t try to look at your meter unless you can read it easily, without getting in the way of people or vehicles.

If you can reach your meter safely, please make sure the lid is closed properly and level with the ground when you have finished so that it does not cause any danger to others. We cannot accept responsibility for any damage or injury caused as a result of you reading your meter.

If you are not sure about any of this, please contact us on 01202 590059.

Step 1 Turn off the main stop tap in your building
The inside stop tap is usually under the kitchen or utility sink, or in the garage.

Step 2 Remove the cover from the meter box,
Most meter chambers can be opened by inserting a flat-headed screwdriver into the recess on the edge of the cover and levering it up. Some chambers have a ‘screw top’ that needs a special tool (we can provide one if you ask us). 

Step 3 Look at the numbers on the meter
If the numbers have completely stopped moving, no water is passing through. If there is still movement, check that:

  • the inside stop tap is fully turned off
  • there is no connection between the meter and the stopcock, such as a gardening water supply

If a number on the meter index is still moving, you probably have a leak in your supply pipe. To measure the size of the leak, watch the meter index for a set period of time and see how much water goes through. The meter measures water by the cubic meter, which is equal to 1,000 litres.

If the stop tap in the street is broken or damaged by you or your contractor, one of you will have to pay us to repair or replace it.

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Should you get a water meter?

Water meters have important benefits for you, for us and for the environment as you can have more control over your water use and leaks are easier to detect.  

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