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We are not aware of any problems on our network.  To report an incident, please contact us on 01202 590059.

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How to check for supply pipe leaks

Most meters are under pavements, grass verges, footpaths or roads near the street boundary. Please don’t try to look at your meter unless you can read it easily and safely.

Step 1 Turn off the main stop tap in your building
The inside stop tap is usually under the kitchen or utility sink, or in the garage.

Step 2 Remove the cover from the meter box,
Most meter chambers can be opened by inserting a flat-headed screwdriver into the recess on the edge of the cover and levering it up.

Step 3 Look at the numbers on the meter
If the numbers have completely stopped moving, no water is passing through. If there is still movement, check that:

  • the inside stop tap is fully turned off
  • there is no connection between the meter and the stopcock, such as a gardening water supply

If a number on the meter index is still moving, you probably have a leak in your supply pipe. To measure the size of the leak, watch the meter index for a set period of time and see how much water goes through, noting all of the digits that move.

Please make sure the lid is closed properly and level with the ground when you have finished so that it does not cause any danger to others.

If you find that you do have a leak, there's more information here on repairing your pipe and allowances.

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Should you get a water meter?

Water meters have important benefits for you, for us and for the environment as you can have more control over your water use and leaks are easier to detect.  

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