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If a pipe freezes

DO

DON’T

  • turn off your water supply at the stopcock
  • check to see if the pipe has burst
  • turn on the affected tap
  • slowly thaw the pipe with hot water bottles or a towel soaked in hot water, starting at the end nearest the tap
  • use a naked flame, hairdryer or blowtorch to thaw the pipe (this can weaken it, making it more likely to burst)
  • leave taps dripping or running as the water may not drain down the plughole if the pipe below is frozen

 

How to prevent your pipes from freezing 

1. Insulate or lag water tanks and pipes, especially if they are in unheated spaces.  Make sure there are no draughts from outside.

2. Fix dripping taps – even a small trickle can result in a frozen pipe.
 
3. Check your boiler has been serviced.
 
4. If you go away, leave the heating on low and get someone to check the property regularly.
 
5. If a property is going to be unoccupied for long periods, empty the pipes by turning off the stop tap and running all the taps.

Press Office

Journalists can contact the Press Office on 01392 443020 or via email

 

Should you get a water meter?

Water meters have important benefits for you, for us and for the environment as you can have more control over your water use and leaks are easier to detect.  

Find out more

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