If your first language is not English and you experience difficulty when you contact us, we’ll be happy to provide a translation service. It takes less than a minute to connect you, whatever language you speak..
We offer help if you have a water meter or pay the multi-occupancy assessed charge and face particular difficulties paying your bill because you have to use a lot of water for essential purposes.If you receive qualifying benefits or tax credits and either have someone in your household who suffers from a medical condition which means that you use a lot of water, or have three or more children under the age of 19 for whom you receive child benefit normally living with you in the property, you may be eligible for a special tariff called WaterSure. Please call our Customer Services (01202 590059) for more information or an application form..
If you have a very low income and receive certain benefits, you may be eligible for our WaterCare tariff. We may offer you a 15% to 50% discount off your charges depending on the level of your household income. Please call our Customer Services (01202 590059) for more information or an application form.Please let us know straight away if you have any payment problems. We can help in many different ways. You can find further information on the support we offer to customers having difficulty paying their water bills in our Code of Practice for recovering domestic water debt available on our website or by calling our Customer Services.
If you live alone and need to stay in hospital or a nursing home for the foreseeable future we may be able to help reduce your charges. Full details are available in our Household Charges Scheme or by calling our Customer Services on 01202 590059.This does not apply if you receive a metered bill, i.e. one based on the amount of water you use.
Journalists can contact the Press Office on 01392 443020 or via email.
Water meters have important benefits for you, for us and for the environment as you can have more control over your water use and leaks are easier to detect.
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