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Water charges for 2015/2016

We have reduced our overall water prices this year. This means that if you use the same amount as you did last year, you will pay less. Although bills vary from household to household, we estimate that the average household customer bill will be around £135 for the period 1 April 2015 to 31 March 2016. This is around £18 (or more than 11% less) than last year’s average household bill. This makes our average household customer bill around 25% less than the average across the country for water supply. 

Please remember that this decrease relates only to your clean water supply. The changes in your sewerage bills are made by your sewerage provider (either Wessex Water or Southern Water) and will be different.

Further information

Our prices are agreed over a five-year period with Ofwat, the water industry’s economic regulator. The next period runs from 2015 to 2020. In setting prices, we considered the current pressures on household income, and the investment we need to:

  • Maintain our plant and pipe network,
  • Improve our service in areas that customers have identified as priority, and
  • Further reduce the risk of large-scale service disruption. 
We also have plans in place to improve our efficiency in specific areas, for example, in the way we use electricity in the operation of our plant, thereby further reducing our costs.

Press Office

Journalists can contact the Press Office on 01392 443020 or via email


Should you get a water meter?

Water meters have important benefits for you, for us and for the environment as you can have more control over your water use and leaks are easier to detect.  

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