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Unmetered properties

We aim to put water meters into properties whenever there is a change of occupier. This means that if you are moving into a property that does not have a water meter, we will carry out a survey to see if a meter can be fitted. We call this 'compulsory metering.'
If we can't install a meter in the usual place (close to the street boundary), the water bills will continue to be based on the rateable value of the property. But if you would prefer your bills to be based on your actual water use, you can apply for an optional meter and we can see about putting the meter in a different place.

More on water meters

We have a policy of increasing the use of water meters because they are a fairer way to pay for water and they have important benefits for you, for us and for the environment. Meters encourage people to use water more efficiently and reduce the amount wasted through leaks.

Compulsory metering on a change of occupier is allowed under the Water Industry Acts 1991 and 1999.

Press Office

Journalists can contact the Press Office on 01392 443020 or via email


Should you get a water meter?

Water meters have important benefits for you, for us and for the environment as you can have more control over your water use and leaks are easier to detect.  

Find out more

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