We are not aware of any problems on our network. To report an incident, please contact us on 01202 590059.
Please let us know in advance if you’re moving. It’s important to let us know as we may need to:
Please give at least four working days’ notice to arrange a meter reading. Call Customer Service on 01202 590059 or email us.
We don’t recommend that you read your own meter if it’s underground and in the street or under a pavement, footpath or grass verge. But if you are sure you can read it without putting yourself or others in danger, please see our guide on how to read your meter and use this meter reading form.
If you are moving into a home in our area, please complete this new occupier form.
You can use this form whether your previous home was outside or inside our area of supply.
Please give us at least four working days’ notice if you’re moving out of a property. If you don’t let us know, we will continue to hold you responsible for the water bill.
Call 01202 590059 or email us.
If you’re moving out of our area and you have credit left on your account, please give us your forwarding address so that we can send it to you.
If you’d like us to cut off the supply or transfer the account to another name, please give us at least four working days’ notice.
If you don’t give us enough notice, you may have to pay for the water supplied to the property until:
Journalists can contact the Press Office on 01392 443020 or via email.
Water meters have important benefits for you, for us and for the environment as you can have more control over your water use and leaks are easier to detect.
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