Bournemouth Water allows Developers to self lay water mains and services
As an alternative to having new mains and service connections installed by us, developers can arrange for the work to be carried out by qualified contractors.
A National Code of Practice is now available. This Code of Practice is for when a Developer appoints an independent Self-Lay Provider (known as a SLP) to undertake the contestable work of designing and/or installing water mains and services on a new development site. It details the delivery processes, requirements for the work and specifies the role of SLPs and Water Companies. Additionally you can find guidance from Ofwat on
Self Lay here.
The work must be carried out by a company that is accredited with the
Water Industry Registration Scheme (WIRS) which is administered by Lloyds Register.
As an alternative to having new mains and service connections installed by a Self Lay Organisation, developers can arrange for the
work to be carried out by us.
Should you wish to contact us or make a complaint, please click here.
Self-Lay Mains and Services Policy
Flowchart and charges
See here for information on our
Self Lay Charges.
Please view our
Flowchart - Self Lay of water mains and services
Design Practices Guidance
To assist with the installation of water mains and services, Water UK and the Homebuilders Federation (HBF) have agreed best practice principles for the design of on-site water mains constructed specifically for the purpose of new water connections to new build premises. Please click here for more information and search for ‘Water mains – best practice design principles’.
Self Lay Application and Guidance Notes
You can apply for a self lay provision using our Self Lay Application Form. Please see our guidance notes to assist with completing this form.
Please complete all sections and provide the information requested so that your application can be processed as quickly and accurately as possible.
Our performance
Our minimum standard for delivery will be in accordance with the Water UK Levels of Service.
For further information on these standards and to see our performance please click here.
Redress
Although we pride ourselves on the service we provide to our SLP customers, on occasion we may fall short.
| Self-lay point of connection -written acknowledgements issued within a period of 5 days commencing on the day after receipt confirming either that the application is completed or if not , requesting the missing information. | 5 | Contact from the Developer Services team to agree next steps |
| Self-lay Point of Connection reports <500 plots etc. - reports issued. Report to be issued within 21 days commencing on either (i) on the day after receipt of a full application or (ii) the day after the required information has been provided . An application is full when all the required information and any required payment have been received . A Pock enquiry includes any necessary modelling work. | 21 | Refund of that element of the application fee up to a maximum of £120 |
| Self-lay Point of connection reports >500 plots etc. - reports issued .Report to be issued within 28 days commencing on either (i) on the day after receipt of a full application or (ii) the day after the required information has been provided. An application is full when all the required information and any required payment have been received A PoC enquiry includes any necessary modelling work. | 28 | Refund of that element of the application fee up to a maximum of £120 |
Self-lay design approval and terms request application - written acknowledgements . Issued within a period of 5 days commencing on the after receipt confirming either that the application is complete or if not ,requesting the missing information.
| 5 | Contact from the Developer Services team to agree next steps |
Self-lay and terms requesting <500 plots etc. quotations. Written terms to be issued within a period of 14 days commencing on the day after receipt of as full application. An application is full when all the required information has been received. Terms include the design approval ,the amount of the asset payment and any amount to be paid by the SLP or Developer . A self-lay Adoption Agreement is to be issued with the terms. Rejections should fully document the reason for the rejection.
| 14 | Refund of that element of the application fee up to a maximum of £180
|
Self-lay and terms requesting >500 plots etc. quotations. written terms to be issued within a period of 14 days commencing on the day after receipt of a full application. An application is full when all the required information has been received. Terms include the design approval ,the amount of the asset payment and any amount to be paid by the SLP or Developer . A self-lay Adoption Agreement is to be issued with the terms. Rejections should fully document the reason for the rejection.
| 28 | Refund of that element of the application fee up to a maximum of £180 |
Self-lay signed agreement - acknowledgements. Issued within a period of days commencing on the day after receipt of the signed agreement
| 5 | Contact from the Developer Services team to agree next steps |
Self-lay water for pressure/bacteriological testing - provided. Provide a source of supply for pressure and bacteriological testing within (i) 28 days commencing on the day after receipt of a written request or 9ii0 such longer period as may be agreed with the SLP where there are engineering difficulties /requirements for off-site reinforcement/Schedule 13 WIA 1991 constraints or where the SLP requests an extended period.
| 28 | £100 for each week up to a £2000 limit
|
Self-lay permanent water supply - provided. Provide a permanent supply connection within 14 days commencing on the day following notification in writing of satisfactory pressure and bacteriological testing of the self-lay mains.
| 14 | £100 for each week up to a £2000 limit
|
Self-lay vesting certificates - issued . Issue vesting certificate and all information for Asset Payments claim (including on part constructed work) within 7 days commencing on the day following notification that the section of main has been connected.
| 7 | Refund of that element of the application fee up to a maximum of £90
|
| Self-lay Asset Payments - issued. Make Asset Payment due on all sections of connected mains within 35 days commencing on the day following receipt of a valid invoice claim by the SLP. | 35 | £100 (one off payment)
|
When financial redress is applicable, payments will be sent back to customer who paid for the service within 60 days of the Levels of Service being published on Water UK’s website.
The redress scheme is a temporary arrangement, in line with the requirements of Ofwat's Code for Adoption Agreements. We are working with Water UK and all other companies to determine appropriate and consistent redress arrangements across the sector.
We will update our website on completion of this work.
Contacting the team
On receipt of your application, we will confirm who will be looking after your project and provide their direct contact number and email address.
Should you have a general enquiry or wish to escalate an issue please contact:
Lee Green
Assistant Project Manager
Bournemouth Water
Peninsula House
Rydon Lane
Exeter EX2 7HR
Or email us