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IMPORTANT NEWS - With effect from the 1 April 2018 the way that Developer Services charge for their work is changing. Please click here to find out more.

Bournemouth Water allows Developers to self lay water mains and services


As an alternative to having new mains and service connections installed by us, developers can arrange for the work to be carried out by qualified contractors.

A National Code of Practice is now available. This Code of Practice is for when a Developer appoints an independent Self-Lay Provider (known as a SLP) to undertake the contestable work of designing and/or installing water mains and services on a new development site. It details the delivery processes, requirements for the work and specifies the role of SLPs and Water Companies.  Additionally you can find guidance from Ofwat on Self Lay here.

The work must be carried out by a company that is accredited with the Water Industry Registration Scheme (WIRS) which is administered by Lloyds Register.

As an alternative to having new mains and service connections installed by a Self Lay Organisation, developers can arrange for the work to be carried out by us

Should you wish to contact us or make a complaint, please click here.

Self-Lay Mains and Services Policy

Flowchart and charges


See here for information on our Self Lay Charges.

Please view our Flowchart - Self Lay of water mains and services

Design Practices Guidance

To assist with the installation of water mains and services, Water UK and the Homebuilders Federation (HBF) have agreed best practice principles for the design of on-site water mains constructed specifically for the purpose of new water connections to new build premises.  Please click here for more information and search for ‘Water mains – best practice design principles’.


Self Lay Application and Guidance Notes

You can apply for a self lay provision using our Self Lay Application Form. Please see our guidance notes to assist with completing this form.

Please complete all sections and provide the information requested so that your application can be processed as quickly and accurately as possible.


Our performance

Our minimum standard for delivery will be in accordance with the Water UK Levels of Service. 
For further information on these standards and to see our performance please click here.

Contacting the team

On receipt of your application, we will confirm who will be looking after your project and provide their direct contact number and email address.

Should you have a general enquiry or wish to escalate an issue please contact:
Lee Green
Assistant Project Manager
Bournemouth Water
Peninsula House
Rydon Lane
Exeter EX2 7HR

Or email us



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