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IMPORTANT NEWS - With effect from the 1 April 2018 the way that Developer Services charge for their work is changing. Please click here to find out more.

Bournemouth Water allows Developers to self lay water mains and services

 

As an alternative to having new mains and service connections installed by us, developers can arrange for the work to be carried out by qualified contractors.

A National Code of Practice is now available. This Code of Practice is for when a Developer appoints an independent Self-Lay Provider (known as a SLP) to undertake the contestable work of designing and/or installing water mains and services on a new development site. It details the delivery processes, requirements for the work and specifies the role of SLPs and Water Companies.  Additionally you can find guidance from Ofwat on Self Lay here.

The work must be carried out by a company that is accredited with the Water Industry Registration Scheme (WIRS) which is administered by Lloyds Register.

As an alternative to having new mains and service connections installed by a Self Lay Organisation, developers can arrange for the work to be carried out by us

Should you wish to contact us or make a complaint, please click here.

Self-Lay Mains and Services Policy

Flowchart and charges

 

See here for information on our Self Lay Charges.

Please view our Flowchart - Self Lay of water mains and services

Design Practices Guidance

To assist with the installation of water mains and services, Water UK and the Homebuilders Federation (HBF) have agreed best practice principles for the design of on-site water mains constructed specifically for the purpose of new water connections to new build premises.  Please click here for more information and search for ‘Water mains – best practice design principles’.

 

Self Lay Application and Guidance Notes

You can apply for a self lay provision using our Self Lay Application Form

Please complete all sections and provide the information requested so that your application can be processed as quickly and accurately as possible.

 

Our performance

Our minimum standard for delivery will be in accordance with the Water UK Levels of Service. 
For further information on these standards and to see our performance please click here.

Redress

Although we pride ourselves on the service we provide to our SLP customers, on occasion we may fall short.

Metric Target Timescale  (days)Form of Redress        
Self-lay point of connection -written acknowledgements issued within a period of 5 days commencing on the day after receipt confirming either that the application is completed or if not , requesting the missing information.5Contact from the Developer Services team to agree next steps
Self-lay Point of Connection reports <500 plots etc. - reports issued. Report to be issued within 21 days commencing on either (i) on the day after receipt of a full application or (ii) the day after the required information has been provided .   An application is full when all the required information and any required payment have been received .  A Pock enquiry includes any necessary modelling work. 21Refund of that element of the application fee up to a maximum of £120 
Self-lay Point of connection reports >500 plots etc. - reports issued .Report to be issued within 28 days commencing on either (i) on the day after receipt of a full application or (ii) the day after the required information has been provided.  An application is full when all the required information and any required payment have been received   A PoC enquiry includes any necessary modelling work.28Refund of that element of the application fee up to a maximum of £120 
Self-lay design approval and terms request application - written acknowledgements . Issued within a period of 5 days commencing on the after receipt confirming either that the application is complete or if not ,requesting the missing information.
5Contact from the Developer Services team to agree next steps 
Self-lay and terms requesting <500 plots etc. quotations. Written terms to be issued within a period of 14 days commencing on the day after receipt of as full application.  An application is full when all the required information has been received. Terms include the design approval ,the amount of the asset payment and any amount to be paid by the SLP or Developer . A self-lay Adoption Agreement is to be issued with the terms. Rejections should fully document the reason for the rejection.
14Refund of that element of the application fee up to a maximum of £180
Self-lay and terms requesting >500 plots etc. quotations. written terms to be issued within a period of 14 days commencing on the day after receipt of a full application.  An application is full when all the required information has been received. Terms include the design approval ,the amount of the asset payment and any amount to be paid by the SLP or Developer . A self-lay Adoption Agreement is to be issued with the terms. Rejections should fully document the reason for the rejection.
28Refund of that element of the application fee up to a maximum of £180 
Self-lay signed agreement - acknowledgements. Issued within a period of days commencing on the day after receipt of the signed agreement
5Contact from the Developer Services team to agree next steps 
Self-lay water for pressure/bacteriological testing - provided. Provide a source of supply for pressure and bacteriological testing within (i) 28 days commencing on the day after receipt of a written request or 9ii0 such longer period as may be agreed with the SLP where there are engineering difficulties /requirements for off-site reinforcement/Schedule 13 WIA 1991 constraints or where the SLP requests an extended period.
28£100 for each week up to a £2000 limit
Self-lay permanent water supply - provided. Provide a permanent supply connection within 14 days commencing on the day following notification in writing of satisfactory pressure and bacteriological testing of the self-lay mains.
14£100 for each week up to a £2000 limit
Self-lay vesting certificates - issued . Issue vesting certificate and all information for Asset Payments claim (including on part constructed work) within 7 days commencing on the day following notification that the section of main has been connected.
7Refund of that element of the application fee up to a maximum of £90
Self-lay Asset Payments - issued. Make Asset Payment due on all sections of connected mains within 35 days commencing on the day following receipt of a valid invoice claim by the SLP.35£100 (one off payment)
 Self-lay plot references and costing details. Issue plot reference information and costing details within 14 days commencing on the day following written notification of (service) connections call-off by the SLP. Costing details to specify all charges payable on each service connection, including infrastructure charges and the cost associated with the provision of meters and any fittings procured from the water company.14Refund of that element of the application fee up to a maximum of £11

 

 

 

When financial redress is applicable,  payments will be sent back to customer who paid for the service  within 60 days of the Levels of Service being published on Water UK’s website.

The redress scheme is a temporary arrangement, in line with the requirements of Ofwat's Code for Adoption Agreements.  We are working with Water UK and all other companies to determine appropriate and consistent redress arrangements across the sector.

We will update our website on completion of this work.

Contacting the team

On receipt of your application, we will confirm who will be looking after your project and provide their direct contact number and email address.

Should you have a general enquiry or wish to escalate an issue please contact:
Lee Green
Assistant Project Manager
Bournemouth Water
Peninsula House
Rydon Lane
Exeter EX2 7HR

Or email us


 

 

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