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Data protection

We use your personal details only for the purpose of providing water services to you. We will disclose your information to our service providers and agents for these purposes only.

Customer Surveys

To find out whether you are satisfied with our service and identify where we can improve it, we employ an independent company to carry out customer surveys.

If you have contacted us for any reason, we may pass on your details to this company. They may contact you to ask if you wish to take part in the survey. Once each survey is complete, your details are deleted from their records.

Other Services


An affiliate third party insurance provider may contact you about insurance and other services that may be of interest to you. 

If you do not wish us to share this information with either or both parties, please contact us on 01202 590059.

Press Office

Journalists can contact the Press Office on 01392 443020 or via email


Should you get a water meter?

Water meters have important benefits for you, for us and for the environment as you can have more control over your water use and leaks are easier to detect.  

Find out more

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