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We are not aware of any problems on our network.  To report an incident, please contact us on 01202 590059.

01202 590059.”  


For the great majority of our customers, we supply water without any problems – but sometimes things go wrong and we want to know so we can put them right. 

For urgent attention about your Account or Water supply, call our Helpline on 01202 590059.

Like any business, we don't like receiving complaints but they are very important to us. They give us valuable information to help us improve what we do and give us the chance to demonstrate, by the way we respond, that our customers are important to us.  

For more information, please see the booklet How we handle customer complaints – code of practice


Press Office

Journalists can contact the Press Office on 01392 443020 or via email


Should you get a water meter?

Water meters have important benefits for you, for us and for the environment as you can have more control over your water use and leaks are easier to detect.  

Find out more

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