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Social tariffs

We have amongst the lowest levels of customer debt in the water industry. However, we recognise that some of our customers are experiencing real difficulties in paying their water bill, particularly in the current economic environment. Our current policy is to work closely with these customers and various local support agencies to identity ways of reducing the financial burden and making it easier for customers to manage their payment responsibilities. 

For eligible customers, we have in place the WaterSure tariff, which caps the amount payable at the level of the average household bill – currently £138.21 a year. For more information about eligibility for WaterSure, click here

In addition, we have introduced a social tariff, WaterCare, to help and support our very low income households. For more information about eligibility for WaterCare tariff, click here.

Press Office

Journalists can contact the Press Office on 01392 443020 or via email


Should you get a water meter?

Water meters have important benefits for you, for us and for the environment as you can have more control over your water use and leaks are easier to detect.  

Find out more

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