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Our performance commitments

Our performance during the period April 2015 to March 2020 will be measured by series of performance commitments. These performance commitments are the method by which our Outcome Delivery Incentives (ODIs) can be accurately monitored. 

The Outcomes chosen were directly influenced by the research we undertook with our customers. 

The Outcome Delivery Incentive paper explains our menu choice and how this has a bearing on the rewards or penalties we may receive depending on under or over performance towards our stated performance commitments. 

The Performance Commitments Targets (1) shows the measurable target for each outcome with a direct financial reward or penalty. The Performance Commitment Targets (2) shows further outcomes which will impact only on reputation and do not have a direct financial implication. 

Press Office

Journalists can contact the Press Office on 01392 443020 or via email


Should you get a water meter?

Water meters have important benefits for you, for us and for the environment as you can have more control over your water use and leaks are easier to detect.  

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