We use cookies to ensure that we provide you with the best experience of our site. If you continue to browse our website we will assume that you are happy to receive cookies.
To learn more about how they are used please view our Cookie Policy. [X]
Bournemouth Water Logo

We are not aware of any problems on our network.  To report an incident, please contact us on 01202 590059.

01202 590059.”  

Customer View: representing our customers

Independent monitoring of our performance in 2015-20 

Because we firmly believe that our customers are the most important part of our business, an independent challenge group called Customer View has been set up to monitor our performance during the period 2015-2020.

The group has an independent chairman and deputy chairman and comprises local customer representatives, along with industry regulators. A full list of participating organisations and customers is shown below. We, as Bournemouth Water, have no involvement with this group other than to provide them with the information they ask for.

The full purpose and function of the group can be found in the Terms of Reference

Customer View meets at least four times a year to review our performance against the targets agreed with Ofwat for the period, the way we engage with our customers, and to make recommendations as they see fit.

Customer View's annual report for the 2015/16 reporting period may be accessed here.

Membership: 
Richard Lacey, Independent Chair 
Ed Vidler, Independent Deputy Chair 

Customer representatives:
Bournemouth University 
Two local businessmen
One local householder
Two Citizens Advice Bureau delegates 
Two Consumer Council for Water delegates

Industry regulators:
Environment Agency 
Natural England 

The table below provides a summary of the performance commitments agreed in our business plan. Performance to date covers the first year of our five-year plan which commenced in April 2015. Green indicates that we are on target, amber means that we are slightly behind target and red means that we are not on target and have significant work to do to meet our target.

For a more detailed description of these commitments please click here. 

Performance against targets as at the end of March 2016

If you wish to know more about Customer View or would like the group to ask a specific question on your behalf about Bournemouth Water’s performance, please direct your enquiries in the first instance to Richard Lacey, Independent Chair.

Meeting Minutes

2016

Meeting 5 October 2016

Meeting 7 July 2016

Meeting 28 April 2016

Meeting 28 January 2016

2015

Meeting 15 October 2015

Meeting 4 June 2015

 

 

 

Press Office

Journalists can contact the Press Office on 01392 443020 or via email

 

Should you get a water meter?

Water meters have important benefits for you, for us and for the environment as you can have more control over your water use and leaks are easier to detect.  

Find out more

Ask us a question...