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In order to ensure the effectiveness of our customer research, an independent group was established to oversee and challenge this aspect of our future planning. A detailed description of what this group did is shown in the Terms of reference.
Members of this group were industry regulators and representatives from the local community. A full list is shown below. The members of the group were all completely independent from Bournemouth Water. The group was called the Customer Engagement Planning Forum (CEPF) and they monitored and challenged our engagement with customers to ensure that it was effective and meaningful and, at the end of the process they submitted a report to Ofwat.
Charles Howeson, ChairmanPhilip Warr, Deputy ChairmanGillian Mayhew, Consumer Council for WaterEd Vidler, Consumer Council for WaterAlan Burrows, Environment AgencyJacky Atkinson, Drinking Water InspectorateDouglas Kite, Natural EnglandMike Holmes, Bournemouth Borough CouncilLindsay Cass, Christchurch and East Dorset PartnershipJonathan Holyhead, Dorset Blind Association
Journalists can contact the Press Office on 01392 443020 or via email.
Water meters have important benefits for you, for us and for the environment as you can have more control over your water use and leaks are easier to detect.
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